The best way to deal with conflicts,
is to not avoid them

Conflict resolution is always the goal

We encounter conflicts in life in different contexts. Whether in private or professional relationships – with your mother or your boss – they always occur to a lesser or greater extent. We notice situations that require conflict resolution, for example, when we avoid contact with a certain person, when we get tense or develop a defensive attitude.

This can also be reflected in physical reactions (stomach, neck or headaches). The resulting bad mood does not only affect your own well-being, but can also spread to several people, a family or a team. The fact that something is wrong is often reflected in overreactions. Emotions such as anger, fear, helplessness or despair arise in – objectively speaking – harmless situations. Conflict resolution is urgently needed then.

THE FIRST STEP TOWARDS CONFLICT RESOLUTION

Identify the conflicts

The comprehensive analysis of a conflict situation requires a focus on the essentials without letting emotions become prevalent or leave them out. The CEE coach’s task is to understand the entire complexity and dynamics of the situation and, in a first step, to identify and name the causes of the conflict together with the parties involved. In doing so, all possible triggers will be taken into consideration. For example, does the problem circle around factual and structural conflicts or rather about personal sensitivities resulting from competing goals or different fundamental values? The egos of those involved or their hurt feelings can also be the cause of conflicts.

The measures to be taken to resolve a conflict depend on the context. With his flexibility and empathy, the CEE coach creates the framework conditions for solution-oriented conflict management that pays attention to all the parties and factors involved and utilizes their potential.

Your benefit from conflict coaching:

Identification of resistance, needs, values, competing goals and others
causes of conflict
Promotion of an objective and factual approach
Relief or facilitation of processes at various levels
Restoring transparency and the ability to act
Stress reduction thanks to recognizing one’s own solution potential
Increasing motivation and performance
Improvement in relationship skills

Systemic methods such as Refraiming, Reflecting Team or the Social Panorama (by Lucas Derks) help understand and change perspectives.

CONFLICT COACHING

For private individuals

Inner conflicts often prevent us from being or becoming active. Statements such as “I’d like more” or “I’ve always wanted more” indicate this inability to act without the actual conflict being addressed. The situation is similar with external conflicts (for example with another person). Your own behavior changes when you meet the person you are in conflict with. Resignation or anger can be the result. Contact may be avoided altogether or even broken off completely. You don’t have to let it get that far. In conflict coaching, you will not only work on the causes, but also focus on conflict resolution. Communicative competence will support you in conflict resolution. And this can be learned.

You will achieve:

Clarity regarding your own needs and desires
Inner peace and serenity
Recognition of the values that underlie your own behavior and that of others
Understanding, empathy and room for maneuver
Self-awareness and self-confidence with regard to your own resources
Improvement of relationships/communication
Stabilization of the state of health

CONFLICT COACHING

For companies

The rumor mill is churning, uncertainty is rising, the working atmosphere is deteriorating. At best, companies can still see that something is wrong, but a precise analysis of the problem or even stopping the downward spiral in terms of the working atmosphere is beyond their own resources. Whether manager or employee, whether power struggle and/or restructuring – in principle, everyone wants the same thing: to enjoy going to work. Conflicts not only have a negative impact on the working atmosphere, but also on the quality and effectiveness of work processes.

Your company will benefit from:

Harmonization of positions, roles and structures in the team
An improvement in the working atmosphere
Effective completion of work orders and a noticeable increase in quality
Job satisfaction and a boost in motivation and performance
Room for creativity and innovation
A lower sickness rate
Employee loyalty

Seeing conflict management as an opportunity

Conflicts are often seen as a problem and people try to avoid problems. In the long term, this approach will not lead to achieving the actual goal of balanced cooperation and a successful focus on work processes and content. However, if conflicts are actively addressed and seen as an opportunity and a pool of resources for further development and improvement, they can even have advantages. Conflicts act as a barometer for grievances. The earlier the barometer is triggered, the better. Because the easier it will be to get to the bottom of the causes of conflict and eliminate them.

The prerequisite for this is recognizing one’s own responsibility and the opportunity to help shape the situation. Otherwise there can be no lasting change. After all, a conflict that has been overcome should not return. In this context, it becomes clear that, ideally, a manager should act as a conflict coach who will not evaluate his employees but enable them to contribute to an active solution strategy from within. The situation is similar in a family context: if, for example, parents teach their children to address problems openly and find a solution together, their offspring will also be able to deal with conflict.

Problem-solving skills create trust – in your own abilities, but also in those of others. And trust is an ideal basis for living and working together.

Approach conflict resolution strategically

Regardless of whether you are a private individual or a company considering conflict coaching: The coaching specialists at the CEE Association will help you with a conflict analysis and subsequent solution orientation based on your existing resources. You will experience a process that focuses on personal responsibility and takes the interests of all parties involved into account. If you wish, you can of course also be accompanied by your coach during the implementation phase of the developed solution. Conflict coaching can take place in both settings: group and individual. Contact the coaching experts in a timely manner, so that the conflict will not lead to a standstill in the relationship work at your work or in a private context.

Your contacts for conflict coaching

Mechthild Batzke, Korschenbroich, systemic coach, specialist coach for family biographical work and artist

Focus on
Support with conflicts at home or at work. Couples counseling and family coaching.

Portrait
Systemic and family biographical coach, grief and bereavement counselor, support in times of crisis and upheaval in her own coaching practice LÖSBAR since 2011. Qualified business economist with many years of self-employment in the tax consultancy sector. Specialist trainer for family biographical coaching and author of the non-fiction book “Aus Liebe ver-rückt”. Lectures and workshops on family biographical coaching. 2nd chairwoman of the CEE association.

Contact details
LÖSBAR
Coaching and consulting
Support in times of crisis and upheaval
Haus-Horst-Str. 6a
41352 Korschenbroich
Phone: 02161/829777
E-Mail: post@loesbar-batzke.de
Internet: www.loesbar-batzke.de

Rüdiger Berg, Diplom-Psychologe, Freiburg, Beratung - Training - Coaching

Focus on
Design and implementation of management training and workshops
Coaching of managers at all levels
Team development
Consulting and support for organizational development processes for companies in the healthcare, service and industrial sectors

Portrait
Born 1963 – Graduate psychologist
Co-therapeutic activity in a psychosomatic clinic
Several years of freelance work for a Freiburg management consultancy
Simultaneous psychotherapeutic work in a psychological group practice
Since 1993 self-employed and freelance trainer, consultant and coach.
Master coach at CEE

Contact details
Rüdiger Berg
Development for people and organization
Vordere Poche 1 a
79104 Freiburg
Phone: 0761.5038866
Mobile: 0171.8180534
Mail: info@ruedigerberg.de
Internet: www.ruedigerberg.de

Petra Hoffknecht, Münster/Frankfurt, Certified Systemic Coach

Focus on
Supporting and strengthening people who want to find and follow their individual path in change processes. Job coaching for young journalists.

Portrait
Graduate economist and trained business journalist with a good and broad network from more than 20 years of professional experience. Voluntary committed wife & mother of three adult children. Lecturer at the Institute for Journalism & PR at the Westphalian University of Applied Sciences in Gelsenkirchen. Freelance offer of editorial services and moderation.

Contact details
Petra Hoffknecht
Reinerskamp 39
48157 Münster
Mobile: 0179.457 8678
E-Mail: petra@hoffknecht.com
Internet: www.petra-hoffknecht.com

Eleni Krautz, Wuppertal, grief counseling

Focus on
Bereavement counseling, family biographical coaching, change management

Portrait

Business psychologist (Master)
Training as a grief counselor
Social worker
HR Recruiting Expert
Alternative practitioner for psychotherapy
Self-employed in own practice in Wuppertal Ronsdorf
Online Coaching

Contact details
Eleni Krautz
Market Street 10
42369 Wuppertal
Tel.: 0202.70551314
Mobile: 017661973478
E-Mail: trauerbegleitung@eleni-krautz.de
Internet: www.eleni-krautz.de
Instagram: deine.trauerbegleitung (www.instagram.com/deine.trauerbegleitung)
LinkedIn: Eleni Krautz (https://www.linkedin.com/in/eleni-krautz/)

Heide Rüther, Havixbeck, relaxation during pregnancy and parental leave

Focus on

Supporting women and couples during the transition from parental leave to working life and the associated changes in partner and parenthood.

Portrait
Born in 1975, graduate biochemist with more than ten years’ experience as a quality management executive in the pharmaceutical industry. Mother of two; business coach and systemic coach for ten years. Founded HEARTRHYTHM coaching in 2015.
Support for pregnant women, mothers and couples on all aspects of pregnancy, birth and parenthood. Lectures and workshops – for example on the following topics: Stress reduction in everyday family life, communication with children, self-confident boys.

Contact details
HEARTRHYTHM coaching
Im Flothfeld 160
48329 Havixbeck
Phone: 0170. 415 3405
E-Mail: ruether@heartrhythm-coaching.de
Internet: www.heartrhythm-coaching.de

Katja Schurig, Bochum, analysis and process support to resolve conflicts at work and in private life; Mediation

Focus
Improvement of job satisfaction and efficiency in companies, analysis and clarification of conflicts with superiors and colleagues through conflict coaching, moderation or mediation

Portrait
Born in 1968, graduate in administrative science (University of Konstanz) with a focus on work policy, management, personnel and organization. Systemic consultant and process facilitator (SG) for companies in the field of communication since 1999. Since 2013 self-employed as a systemic coach (master coach), job coach, energetic coach and expert coach for potential development, crisis intervention and resilience. Certified mediator (SG) since June 2018. My core competence is coaching in companies of individuals and teams as well as mediation/business mediation, conflict facilitation and process support in Dutch and German. Voluntary work in the Euregio economic region to intensify cooperation between German and Dutch educational institutions and to improve intercultural competence

Contact details
coach at work
Steinkuhlstrasse 6e
44799 Bochum
Phone: 0234.54440895
Mobile: 0151.1580 5209
E-Mail: ks@coach-at-work.de
Internet: www.coach-at-work.de

Marcia Steinkellner, Cologne/Hürth, Teamcoaching

Focus on
Team workshops for companies with their own premises in Hürth
Individual coaching packages for changes & transformations
Founding of COACH UP magazine

Portrait
Systemic Coach & Change Manager
M.Sc. Business Psychology
B.A. Business Administration
Industrial clerk
Pilates trainer

Contact details
Marcia Steinkellner – TeamUp Coaching
Pastoratstr. 6
50354 Hürth
Mobile: 0176.45711917
E-Mail: marcia@teamupcoaching.de
Internet: teamupcoaching.de